We are an independent Northern Ireland hearing healthcare provider, committed to delivering an outstanding audiology experience for every patient.
We have a vision and desire to provide better clinical hearing services for the people of Northern Ireland, which is why, in 2020, we combined the 80+ years of experience in our clinical team and created True Tone.
We provide hearing solutions from all the world’s leading manufacturers, working with your local independent opticians to offer you FREE hearing tests and the very best in clinical hearing healthcare.
We believe that successful outcomes for patients naturally flow from doing things right. This is why it is our priority to provide superior clinical practice and exceptional customer service levels, delivered by well-trained, well-equipped clinicians.
We guarantee competitive pricing and an excellent experience, and because we are local to you, we can offer our first-class service on your doorstep.
Our team of hearing aid audiologists all share our passion for serving their community and taking care of patients, so you can be assured you’ll be in safe hands.
Conor’s background in sound design and audio technology as well as his caring and attentive qualities led him to his natural vocation within Audiology, qualifying as an RHAD in 2008. He has developed a wealth of knowledge and technical skills over the years in clinical and managerial roles, and is a long-standing champion of the importance of patient centred care in Audiology. Conor passionately believes that taking the time to fully understand the hearing needs of each client is crucial, as this enables him to design truly individual solutions to deliver quality of life improvements to those under his care.
Conor enjoys football, music, travel, and pretty much anything to do with Japan. Most of all though he loves to spend as much quality time as possible with his wife and young daughter (who is definitely growing up too fast!)
Ciara has been a qualified Hearing Aid Audiologist in the private sector since 2014. After starting her career in the optical field she became fascinated with audiology and the opportunity it provided her to make a real difference in people’s lives.
Ciara puts patients at the heart of what she does, offering a high level of care, and her commitment to consistently delivering high standards has been reflected in her being given various Clinical Leadership roles over the years.
She has experience of working with many different hearing aid manufacturers, using her knowledge to deliver the results her patients need. Ciara really enjoys her career and tries to learn something new every day, taking her greatest joy from helping people.
In her spare time, Ciara loves to spend time with her partner and her two pugs. They enjoy finding new places to walk their dogs together. Ciara also enjoys music, movies, craft work and playing guitar.
Nicole is a qualified hearing aid audiologist and has been working in audiology since 2018. She is dedicated to giving only the best patient care. Nicole is also fully qualified in wax removal in all methods, including irrigation and microsuction. Nicole completed her studies at Anglia Ruskin University in Cambridge.
Originally hailing from South Africa, Nicole moved to Northern Ireland in 2018. Most weekends she enjoys hiking when she can brave the cold outside and loves spending time with her little nephews. Her hobbies include playing piano and guitar, and dabbling in some crafting, painting and DIY.
Katie is a qualified Hearing Aid Audiologist, having completed her studies at De Montfort University in Leicester. Involved in audiology for over 14 years, she continues to develop her skills and knowledge, whilst being able to provide a wide range of hearing services, including diagnostic testing, fitting hearing aids, client rehabilitation, and micro-suction wax removal. Katie prides herself on providing exceptional client-focused care.
Katie enjoys the outdoors, walking, hiking, and camping. She also likes cooking, attending shows and concerts and spending time with friends and family.
Shane is a qualified Hearing Aid Audiologist, having completed his studies at Anglia Ruskin University in Cambridge. Shane has been working in Audiology since 2018, in both a managerial and clinical capacity and is always seeking to expand his skills and knowledge. Shane’s early hearing care work was done in care homes performing regular wax removal and hearing tests. His patient and caring nature helps him connect with his patients and provide high quality care.
Shane is an avid cricketer and all-round sportsman. He enjoys spending time outdoors as much as possible – hiking, fishing, and bird watching fills his weekends when there is no sport on. Shane enjoys spending time with his family and is always up for a braai (South African barbeque).
Matt is a qualified Hearing Aid Audiologist with over 20 years’ experience in the industry, having worked in Scotland, New Zealand and Northern Ireland.
Matt takes pride in finding the most appropriate hearing solution for each individual patient, and he loves problem solving and trouble-shooting, so is focussed on providing the best possible hearing experience for his patients.
Matt lives on a farm on the north coast of Northern Ireland with his wife and 4 children. This gives him the ideal plentiful space for his DIY projects and to play the drums – with the appropriate hearing protection of course! Matt plays drums at his local church.
Glenn started his career in optics before becoming a fully qualified hearing aid audiologist through De Montfort University in Leicester. Glenn has been providing audiology care to patients in Northern Ireland for over 15 years and he was keen to join our team at True Tone because of the emphasis he knew we place on patient care and customer service. Glenn is also certified in micro suction wax removal.
Glenn enjoys football, rugby, reading and watching movies, though he also spends a lot of time playing games and doing arts and crafts with his 9 year old daughter. Glenn’s partner is Scottish so they spend a lot of time visiting family there, but they live in Newtownards where his partner is a vet.
“I have tried 4 different types of hearing aids in the past, but none came close to the Starkey hearing aids Conor fitted for me. So many helpful features. I am able to listen to the TV, group conversations and converse on the phone with ease. Just a vast improvement to my everyday life. Thank you!”
“Huge thanks for a great experience when I had hearing aids fitted. Your patience, caring, and time taken with me was exceptional. Your lovely, cheeky personality made all the difference to me and put me at ease. Good to know that I can contact you anytime and very convenient to have your hearing aid clinic in my local opticians. Thank you.”
“Before meeting Shane Thompson at True Tone, I spent around £5,000 over 5 years with two leading audiologists, without any real improvement in my hearing. Shane gave me an extensive hearing test and helped cure an ongoing ear infection for me. His extreme care and attention, with my new True Tone hearing aids, has given me back a level of hearing I thought I wouldn’t have again.”
“I recently had a tricky hearing problem. Nicole quickly identified the problem and how to fix it. She was friendly and professional. A great experience and she went well over and above the call of duty.”
“A big thank you to Katie for testing and supplying hearing aids for me. Best thing I’ve ever done! It was a great service, great after-care, and nothing was too much trouble.”
“Nicole is a genius. After she ‘hoovered’ my ears for wax yesterday, I came home and listened to my astonishing hi-fi, and it was like having an upgrade. And a lot cheaper than getting a new hi-fi!!”
“Great service from Shane. Very helpful. I would definitely recommend a visit to him if you have any hearing problems.”
