Every hearing aid we provide comes with comprehensive and free aftercare, for the lifetime of your hearing aid, designed to give you complete peace of mind. This includes follow-up appointments, servicing and hearing health check-ups.
Getting the optimum performance from your hearing aids is as important to us as it is to you. So you can contact us at any time with any concerns, issues or queries you might have about your hearing healthcare and your hearing aids.
With your FREE aftercare programme, you are entitled to free follow-up appointments, annual hearing health care check-ups and hearing aid servicing.
Our hearing aids also come with up to 5 years’ warranty.
Please bear in mind that comprehensive, free aftercare is crucially important when you purchase hearing aids, because unlike glasses, you can’t just put them on and walk away. You will need the ongoing care and support of a dedicated hearing care professional.
Independent hearing aid providers, like us, were the only hearing aid providers to achieve 5 stars in the Which? Survey of the Best Hearing Aid Providers, for aftercare!
Independent hearing aid providers are able to recommend hearing aids based on what’s best suited to your individual hearing loss, your specific needs and your lifestyle, from all the leading brands. Find out why seeing an independent audiologist is advantageous to you.
Depending on your level of hearing loss, it can sometimes take time to retune your hearing to the every day sounds around you. Correcting hearing loss is a very individual journey. That’s why our audiologist and patient support team will have regular follow ups with you so you can discuss your experiences and any concerns.
Your audiologist can fine tune programmes to ensure you achieve the optimum performance and effectiveness from your hearing aid.
At your follow up appointment your audiologist will:
Just like regular visits to your dentist help maintain your dental health and prevent the onset of problems, regular health care checks for your hearing are just as important.
As part of your free aftercare lifetime service, your local audiologist will invite you to have an annual check-up of your hearing health. They will examine your ears, check your hearing and ask you how your hearing aids are performing for you. They will also service your hearing aids and make any necessary adjustments or reprogramming.
Your hearing health is really important to us and that’s why our patient support team and your local audiologist are always on hand to help you.
Because we’re based in your local opticians, you can be assured of our attention and service when you most need it!
After all, getting the best value for money for your hearing aids isn’t just about the cost. It’s about getting the ongoing service you need, when you need it. We appreciate this can make all the difference and that’s why we pride ourselves on being different to other hearing aid providers!
“My wife and mother in law was in on Wednesday and Katie could not have been more helpful and caring during our treatment. We would highly recommend for anyone needing this service.she really made my mother in law who is 93 feel very comfortable and well looked after.the best service and care I have ever received. Very professional and caring”
“Blown away by the technology and also the knowledge of the technician. I was made to feel very important and relaxed throughout the appointment. Highly recommended”
“Great service from Shane. Very helpful. I would definitely recommend a visit to him if you have any hearing problems.”
“The advice offered by True Tone was excellent. They explained everything brilliantly and put me at my ease. Importantly, they did not make me feel self-conscious about seeking advice about my hearing and convinced me. of the benefits of exploring acquiring hearing aids. I realise that there is a link to developing dementia if a person feels cut off from conversations and social interactions if they cannot hear properly. I witnessed this in my own family and wish I could have persuaded my father to explore hearing aids. Thank you True Tone and Katie and her colleagues for their great service.”
“Before meeting Shane Thompson at True Tone, I spent around £5,000 over 5 years with two leading audiologists, without any real improvement in my hearing. Shane gave me an extensive hearing test and helped cure an ongoing ear infection for me. His extreme care and attention, with my new True Tone hearing aids, has given me back a level of hearing I thought I wouldn’t have again.”
“I expected today on my hearing test for the person to pop a device into my ears and say you’re good there is no wax or anything else they could see, but not in this case, the lady called Ciara went through my history relating to my job and what it entailed then checked my ears as I watched the screen then got me to go into a sound proof inclosure and did another test and finally got me to do a visual test on a computer screen and I am happy to say I passed and my hearing is perfect which I am delighted about and going forward Ciara was able to give advice on wearing hear protection while using power tools, if any one has concerns about their hearing just book an appointment with this lady.”
“Just had a wonderful customer service experience with your Audiologist, Ciara, in your Newry, Co Down clinic. A relatable, understanding and very professional audiologist. I will be recommending Ciara and her service far and wide. Thank you so much for a very positive experience.”
“I have tried 4 different types of hearing aids in the past, but none came close to the Starkey hearing aids Conor fitted for me. So many helpful features. I am able to listen to the TV, group conversations and converse on the phone with ease. Just a vast improvement to my everyday life. Thank you!”
“I recently had a tricky hearing problem. Nicole quickly identified the problem and how to fix it. She was friendly and professional. A great experience and she went well over and above the call of duty.”
“Myself and my wife go to see Katie most helpful explained everything in simple terms would highly recommend to anyone”
