We’re Northern Ireland’s experts in hearing care. We provide independent hearing health care through your local optician’s practice, in your local community.
And because we’re a completely independent hearing care provider, we always only recommend hearing aids based on what’s best suited to your individual hearing loss, your specific needs and your lifestyle. Rather than suggesting a hearing aid model based on which manufacturer we may be commercially affiliated with, unlike many hearing aid retailers.
So you can be assured of a hearing solution that is suited to you, not us.
With us, you’re guaranteed to receive unbiased hearing advice that you can trust from a local hearing aid audiologist who is Health and Care Professions Council (HCPC) and British Society of Hearing Aid Audiologists (BSHAA) registered.
Your local True Tone hearing aid audiologist will build a relationship with you and take the time to make sure you get the very best from your hearing aids, because we appreciate that this is what is needed for you to get a new lease of life from your new hearing aids.
Getting the right hearing aids is all about you, your lifestyle and what you need your hearing aids to do. Our audiologist will advise you and help you on your journey to restoring your hearing!
We offer the very latest technology in an extensive range of hearing aids, from ALL the World’s leading hearing aid brands, including ReSound, Starkey, Signia, Widex, Oticon, Bernafon, Oticon and Unitron.
Our Audiologists regularly review the very latest developments in hearing aid technology to ensure you receive the best possible hearing aid model for your budget. These include rechargeable aids that do not need batteries; aids that sync with most Bluetooth devices; aids with artificial intelligence to automatically adapt to your surroundings; even aids with fitness tracking, fall detection and emergency contact alert functions.
Being independent, and therefore flexible in our approach, means we’re set up to offer the highest levels of service and aftercare as standard. And our patient focussed team make sure they deliver the service and aftercare that suits you, not us!
Please bear in mind that comprehensive, free aftercare is crucially important when you purchase hearing aids, because unlike glasses, you can’t just put them on and walk away. You will need the ongoing care and support of a dedicated, caring, audiologist.
Independent hearing aid providers like us, were rated the most highly amongst patients, over and above all the High Street retailers! That’s the feedback from leading consumer magazine, Which? in their July 2022 article on the ‘Best Hearing Aid Providers’, based on a survey conducted in June 2020 of 1,572 hearing aid customers.
“Local independents excelled at thoroughness of testing and staffing (including knowledge and professionalism). Survey respondents also praised their aftercare and price (including value for money).”
Source: Which?
In fact, independent hearing aid providers were the only hearing aid providers to achieve 5 stars.
“It’s crucial to choose a trusted retailer to ensure you increase your chances of getting the best hearing aid for you.” Source: Which? July 2022.
“Just had a wonderful customer service experience with your Audiologist, Ciara, in your Newry, Co Down clinic. A relatable, understanding and very professional audiologist. I will be recommending Ciara and her service far and wide. Thank you so much for a very positive experience.”
“Had my first ever hearing test with Ciara Donnan at True Tone hearing today. I was put at ease immediately and the assessment process was outlined so I was aware of what was going to happen. Each part of the assessment was explained at each stage and Ciara went over my results with me, explaining the results and recommending options where required. I can’t recommend Ciara highly enough; she was very friendly, knowledgeable and put things in terms I could understand. An excellent experience.“
“The advice offered by True Tone was excellent. They explained everything brilliantly and put me at my ease. Importantly, they did not make me feel self-conscious about seeking advice about my hearing and convinced me. of the benefits of exploring acquiring hearing aids. I realise that there is a link to developing dementia if a person feels cut off from conversations and social interactions if they cannot hear properly. I witnessed this in my own family and wish I could have persuaded my father to explore hearing aids. Thank you True Tone and Katie and her colleagues for their great service.”
“Had the pleasure of meeting Ciara today. I have had my hearing tested every year for the last 25 years but today was on another level, beyond professional. This was a thorough and detailed examination, with every step of the process explained perfectly. Together with this, Ciara is a lovely, personable expert – I did not feel rushed or uncomfortable. Thankyou Ciara, you are supremely recommended for your excellent service today.“
“Before meeting Shane Thompson at True Tone, I spent around £5,000 over 5 years with two leading audiologists, without any real improvement in my hearing. Shane gave me an extensive hearing test and helped cure an ongoing ear infection for me. His extreme care and attention, with my new True Tone hearing aids, has given me back a level of hearing I thought I wouldn’t have again.”
“Had an appointment with brogans ear testing today. Ciara was fantastic ,great sense of humour and put me at ease explaining all procedures. Great facility and information to assist my decisions. I’ll be back for regular check ups! Thanks Ciara“
“Blown away by the technology and also the knowledge of the technician. I was made to feel very important and relaxed throughout the appointment. Highly recommended”
“Ciara, thank you so much for your support and expertise. I will be happy to let you know how I get on and keep you posted. Your interest and commitment to what you are doing with great professionalism is beyond question. All the best in the future.“
“Huge thanks for a great experience when I had hearing aids fitted. Your patience, caring, and time taken with me was exceptional. Your lovely, cheeky personality made all the difference to me and put me at ease. Good to know that I can contact you anytime and very convenient to have your hearing aid clinic in my local opticians. Thank you.”
“Was very impressed by Ciara, her knowledge, wisdom and understanding of hearing issues was first class, put me through a full range of tests, and explained everything with thoughtfulness and kindness. Highly recommended,”
