Independent hearing care & hearing aid providers

Local, independent hearing aid providers in Northern Ireland

We’re Northern Ireland’s experts in hearing care. We provide independent hearing health care through your local optician’s practice, in your local community.

And because we’re a completely independent hearing care provider, we always only recommend hearing aids based on what’s best suited to your individual hearing loss, your specific needs and your lifestyle. Rather than suggesting a hearing aid model based on which manufacturer we may be commercially affiliated with, unlike many hearing aid retailers.

So you can be assured of a hearing solution that is suited to you, not us.

Unbiased hearing advice you can trust

With us, you’re guaranteed to receive unbiased hearing advice that you can trust from a local hearing aid audiologist who is Health and Care Professions Council (HCPC) and British Society of Hearing Aid Audiologists (BSHAA) registered.

Your local True Tone hearing aid audiologist will build a relationship with you and take the time to make sure you get the very best from your hearing aids, because we appreciate that this is what is needed for you to get a new lease of life from your new hearing aids.

Getting the right hearing aids is all about you, your lifestyle and what you need your hearing aids to do. Our audiologist will advise you and help you on your journey to restoring your hearing!

Choose from all the leading manufacturers, not just one!

We offer the very latest technology in an extensive range of hearing aids, from ALL the World’s leading hearing aid brands, including ReSound, Starkey, Signia, Widex, Oticon, Bernafon, Oticon and Unitron.

Our Audiologists regularly review the very latest developments in hearing aid technology to ensure you receive the best possible hearing aid model for your budget. These include rechargeable aids that do not need batteries; aids that sync with most Bluetooth devices; aids with artificial intelligence to automatically adapt to your surroundings; even aids with fitness tracking, fall detection and emergency contact alert functions.

First class aftercare to suit you.

Being independent, and therefore flexible in our approach, means we’re set up to offer the highest levels of service and aftercare as standard. And our patient focussed team make sure they deliver the service and aftercare that suits you, not us!

Please bear in mind that comprehensive, free aftercare is crucially important when you purchase hearing aids, because unlike glasses, you can’t just put them on and walk away. You will need the ongoing care and support of a dedicated, caring, audiologist.

Which? survey shows independent hearing aid providers are rated the most highly

Independent hearing aid providers like us, were rated the most highly amongst patients, over and above all the High Street retailers! That’s the feedback from leading consumer magazine, Which? in their July 2022 article on the ‘Best Hearing Aid Providers’, based on a survey conducted in June 2020 of 1,572 hearing aid customers.

“Local independents excelled at thoroughness of testing and staffing (including knowledge and professionalism). Survey respondents also praised their aftercare and price (including value for money).”
Source: Which?

5 star service

In fact, independent hearing aid providers were the only hearing aid providers to achieve 5 stars.

Product range
Hearing aid appearance
Aftercare

“It’s crucial to choose a trusted retailer to ensure you increase your chances of getting the best hearing aid for you.” Source: Which? July 2022.

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What our patients say

Paddy Miskelly

“Myself and my wife go to see Katie most helpful explained everything in simple terms would highly recommend to anyone”

Alan McNiece

“Was very impressed by Ciara, her knowledge, wisdom and understanding of hearing issues was first class, put me through a full range of tests, and explained everything with thoughtfulness and kindness. Highly recommended,”

CM

“Huge thanks for a great experience when I had hearing aids fitted. Your patience, caring, and time taken with me was exceptional. Your lovely, cheeky personality made all the difference to me and put me at ease. Good to know that I can contact you anytime and very convenient to have your hearing aid clinic in my local opticians. Thank you.”

Damian Fitzsimons

“I expected today on my hearing test for the person to pop a device into my ears and say you’re good there is no wax or anything else they could see, but not in this case, the lady called Ciara went through my history relating to my job and what it entailed then checked my ears as I watched the screen then got me to go into a sound proof inclosure and did another test and finally got me to do a visual test on a computer screen and I am happy to say I passed and my hearing is perfect which I am delighted about and going forward Ciara was able to give advice on wearing hear protection while using power tools, if any one has concerns about their hearing just book an appointment with this lady.”

Geoff Hill

“Nicole is a genius. After she ‘hoovered’ my ears for wax yesterday, I came home and listened to my astonishing hi-fi, and it was like having an upgrade. And a lot cheaper than getting a new hi-fi!!”

Stuart Dobson

“Blown away by the technology and also the knowledge of the technician. I was made to feel very important and relaxed throughout the appointment. Highly recommended”

Angela Robinson

“Great service from Shane. Very helpful. I would definitely recommend a visit to him if you have any hearing problems.”

Peter Simpson

“I recently had a tricky hearing problem. Nicole quickly identified the problem and how to fix it. She was friendly and professional. A great experience and she went well over and above the call of duty.”

Pat O'Hare

“Just had a wonderful customer service experience with your Audiologist, Ciara, in your Newry, Co Down clinic. A relatable, understanding and very professional audiologist. I will be recommending Ciara and her service far and wide. Thank you so much for a very positive experience.”

N Scott

“The advice offered by True Tone was excellent. They explained everything brilliantly and put me at my ease. Importantly, they did not make me feel self-conscious about seeking advice about my hearing and convinced me. of the benefits of exploring acquiring hearing aids. I realise that there is a link to developing dementia if a person feels cut off from conversations and social interactions if they cannot hear properly. I witnessed this in my own family and wish I could have persuaded my father to explore hearing aids. Thank you True Tone and Katie and her colleagues for their great service.”