About us

Northern Ireland's largest independent hearing care specialist

Who are True Tone Hearing?

We are an independent Northern Ireland hearing healthcare provider, committed to delivering an outstanding audiology experience for every patient.

We have a vision and desire to provide better clinical hearing services for the people of Northern Ireland, which is why, in 2020, we combined the 80+ years of experience in our clinical team and created True Tone.

We provide hearing solutions from all the world’s leading manufacturers, working with your local independent opticians to offer you FREE hearing tests and the very best in clinical hearing healthcare.

We believe that successful outcomes for patients naturally flow from doing things right. This is why it is our priority to provide superior clinical practice and exceptional customer service levels, delivered by well-trained, well-equipped clinicians.

We guarantee competitive pricing and an excellent experience, and because we are local to you, we can offer our first-class service on your doorstep.

Meet the True Tone Hearing team

Our team of hearing aid audiologists all share our passion for serving their community and taking care of patients, so you can be assured you’ll be in safe hands.

Conor Fitzpatrick

Conor’s background in sound design and audio technology as well as his caring and attentive qualities led him to his natural vocation within Audiology, qualifying as an RHAD in 2008. He has developed a wealth of knowledge and technical skills over the years in clinical and managerial roles, and is a long-standing champion of the importance of patient centred care in Audiology. Conor passionately believes that taking the time to fully understand the hearing needs of each client is crucial, as this enables him to design truly individual solutions to deliver quality of life improvements to those under his care.

Conor enjoys football, music, travel, and pretty much anything to do with Japan. Most of all though he loves to spend as much quality time as possible with his wife and young daughter (who is definitely growing up too fast!)

Katie Wright

Katie is a qualified Hearing Aid Audiologist, having completed her studies at De Montfort University in Leicester. Involved in audiology for over 14 years, she continues to develop her skills and knowledge, whilst being able to provide a wide range of hearing services, including diagnostic testing, fitting hearing aids, client rehabilitation, and micro-suction wax removal. Katie prides herself on providing exceptional client-focused care.

Katie enjoys the outdoors, walking, hiking, and camping. She also likes cooking, attending shows and concerts and spending time with friends and family.

Ciara Donnan

Ciara has been a qualified Hearing Aid Audiologist in the private sector since 2014. After starting her career in the optical field she became fascinated with audiology and the opportunity it provided her to make a real difference in people’s lives.

Ciara puts patients at the heart of what she does, offering a high level of care, and her commitment to consistently delivering high standards has been reflected in her being given various Clinical Leadership roles over the years.

She has experience of working with many different hearing aid manufacturers, using her knowledge to deliver the results her patients need. Ciara really enjoys her career and tries to learn something new every day, taking her greatest joy from helping people.

In her spare time, Ciara loves to spend time with her partner and her two pugs. They enjoy finding new places to walk their dogs together. Ciara also enjoys music, movies, craft work and playing guitar.

Glenn Haveron

Glenn started his career in optics before becoming a fully qualified hearing aid audiologist through De Montfort University in Leicester. Glenn has been providing audiology care to patients in Northern Ireland for over 15 years and he was keen to join our team at True Tone because of the emphasis he knew we place on patient care and customer service. Glenn is also certified in micro suction wax removal.

Glenn enjoys football, rugby, reading and watching movies, though he also spends a lot of time playing games and doing arts and crafts with his 9 year old daughter. Glenn’s partner is Scottish so they spend a lot of time visiting family there, but they live in Newtownards where his partner is a vet.

Nicole Goosen-Thompson

Nicole is a qualified hearing aid audiologist and has been working in audiology since 2018. She is dedicated to giving only the best patient care. Nicole is also fully qualified in wax removal in all methods, including irrigation and microsuction. Nicole completed her studies at Anglia Ruskin University in Cambridge.

Originally hailing from South Africa, Nicole moved to Northern Ireland in 2018. Most weekends she enjoys hiking when she can brave the cold outside and loves spending time with her little nephews. Her hobbies include playing piano and guitar, and dabbling in some crafting, painting and DIY.

Why choose True Tone?

All our hearing aid audiologists are Health and Care Professions Council (HCPC) and British Society of Hearing Aid Audiologists (BSHAA) registered.
Because we’re independent, we recommend hearing aids based on what’s best suited to your individual hearing loss and your specific needs. Not based, unlike many, on what manufacturer we’re tied to.
We offer an extensive range of cutting-edge hearing systems, including rechargeable aids that do not need batteries, and aids that sync with most Bluetooth devices, from all the leading manufacturers, including Starkey, ReSound, Widex, Oticon, Phonak and Signia.
All our hearing tests are completely FREE and without any obligation.
We take the time to understand your difficulties and needs so we can provide the very best bespoke solution for you.
We offer a 60 day moneyback guarantee on all our hearing aids.
Our hearing aids come with up to 5 years’ warranty.
All our hearing aids include FREE aftercare for the lifetime of the hearing aid.
We can deliver hearing aid batteries direct to your door – though most of our hearing solutions are conveniently rechargeable.

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What our patients say

Stuart Dobson

“Blown away by the technology and also the knowledge of the technician. I was made to feel very important and relaxed throughout the appointment. Highly recommended”

Stevie Vincent

“Had the pleasure of meeting Ciara today. I have had my hearing tested every year for the last 25 years but today was on another level, beyond professional. This was a thorough and detailed examination, with every step of the process explained perfectly. Together with this, Ciara is a lovely, personable expert – I did not feel rushed or uncomfortable. Thankyou Ciara, you are supremely recommended for your excellent service today.“

CM

“Huge thanks for a great experience when I had hearing aids fitted. Your patience, caring, and time taken with me was exceptional. Your lovely, cheeky personality made all the difference to me and put me at ease. Good to know that I can contact you anytime and very convenient to have your hearing aid clinic in my local opticians. Thank you.”

Mairead Diamond

“I am delighted to leave a review for Katie, Optometrist at BH McKeague, Ballymena. I was very unsure about choosing my hearing aids and about how these would perform better than my NHS ones. I cannot believe how good my Starkey AI bte hearing aids are. Katie had such patience, gave me very explicit instructions and I was completely confident I had chosen the right ones. Having no batteries was a big plus. I know if I have any issues Katie has assured me to get in touch at any time.“

Dawn Gage

“I attended True Tone hearing to have a hearing test done, from the outset I found Katie friendly, very professional and also reassuring during the test ensuring I felt at ease.“

Michael Cullen MBE

“I have tried 4 different types of hearing aids in the past, but none came close to the Starkey hearing aids Conor fitted for me. So many helpful features. I am able to listen to the TV, group conversations and converse on the phone with ease. Just a vast improvement to my everyday life. Thank you!”

Helen Murphy

“Had my first ever hearing test with Ciara Donnan at True Tone hearing today. I was put at ease immediately and the assessment process was outlined so I was aware of what was going to happen. Each part of the assessment was explained at each stage and Ciara went over my results with me, explaining the results and recommending options where required. I can’t recommend Ciara highly enough; she was very friendly, knowledgeable and put things in terms I could understand. An excellent experience.“

Damian Fitzsimons

“I expected today on my hearing test for the person to pop a device into my ears and say you’re good there is no wax or anything else they could see, but not in this case, the lady called Ciara went through my history relating to my job and what it entailed then checked my ears as I watched the screen then got me to go into a sound proof inclosure and did another test and finally got me to do a visual test on a computer screen and I am happy to say I passed and my hearing is perfect which I am delighted about and going forward Ciara was able to give advice on wearing hear protection while using power tools, if any one has concerns about their hearing just book an appointment with this lady.”

Pat O'Hare

“Just had a wonderful customer service experience with your Audiologist, Ciara, in your Newry, Co Down clinic. A relatable, understanding and very professional audiologist. I will be recommending Ciara and her service far and wide. Thank you so much for a very positive experience.”

Harry Childs

“Before meeting Shane Thompson at True Tone, I spent around £5,000 over 5 years with two leading audiologists, without any real improvement in my hearing. Shane gave me an extensive hearing test and helped cure an ongoing ear infection for me. His extreme care and attention, with my new True Tone hearing aids, has given me back a level of hearing I thought I wouldn’t have again.”