Charity Partnership

Supporting Global Hearing Care

At True Tone Hearing Care, we’re proud to support a truly inspiring initiative that’s changing lives — one hearing aid at a time. As part of our mission to connect people globally through better hearing, we’re working to ensure that life-changing technology reaches those who need it most, no matter where they live.

In partnership with the Good Samaritan Hospital, Rotary Portland Maine, Rotary International and Rotary Action Group for Peace, True Tone Hearing Care is helping to bring the gift of hearing to hundreds of people living in the poverty-stricken areas of La Romana in the Dominican Republic. Through this partnership, we’re collecting unwanted, working hearing aids from patients and practices across our network to give them a second life in communities where hearing care is almost impossible to access.

A Mission of Hope and Hearing

For over 20 years, audiologists and Rotarians Drs Roger and Liz Fagan have made 26 trips to the Dominican Republic, delivering more than 4,500 hearing aids. Their mission focuses on helping children and sugar cane workers – particularly in the Batayes – who are disproportionately affected by hearing loss, often due to untreated fevers in childhood. With little to no access to education or communication, many of these children have been wrongly labelled as ‘slow learners’ – until they receive the hearing aids that completely transform their lives.

By training local healthcare workers to perform hearing tests and send audiograms to Drs Fagan in the United States, the programme ensures every aid is programmed accurately before being delivered and fitted in person.

How We're Making a Difference

Thanks to the continued generosity of our patients and local communities, we’ve collected hundreds of hearing aids – each one helping to restore the gift of hearing to someone in need.

We’ve also donated funds to provide a full year’s supply of rechargeable units and solar chargers, making it possible to power hearing aids even in remote villages where electricity isn’t always available.

This work is only possible because of the kindness and support we receive – and there’s still more we can do together.

How You Can Help

We’re now aiming to collect at least 300 working hearing aids for our next mission trip — and every donation makes a real difference.

Here’s what you need to know:

All working hearing aids are welcome
No need to send them in pairs
No receivers or cleaning required
Rechargeable aids are appreciated — please include the charging base unit
Aids for all hearing levels are useful, but there is a particular need for aids suitable for profound hearing loss
Unfortunately, NHS hearing aids cannot be accepted

Where to Donate?

You can post your hearing aids to:

Charity Partnership Collection
True Tone Hearing Care
9 Chichester Street
Belfast
BT1 4JA

Alternatively, you can drop off your hearing aids to your local audiologist at your local practice.

Book your complimentary hearing test

Book an appointment

What our patients say

Gerald Hewitt

“Ciara deserves 5 stars for her professional manner, clear analysis, excellent advice and friendly disposition. Highly recommended.“

Pat O'Hare

“Just had a wonderful customer service experience with your Audiologist, Ciara, in your Newry, Co Down clinic. A relatable, understanding and very professional audiologist. I will be recommending Ciara and her service far and wide. Thank you so much for a very positive experience.”

Alan McNiece

“Was very impressed by Ciara, her knowledge, wisdom and understanding of hearing issues was first class, put me through a full range of tests, and explained everything with thoughtfulness and kindness. Highly recommended,”

Michael Blake

“Ciara, thank you so much for your support and expertise. I will be happy to let you know how I get on and keep you posted. Your interest and commitment to what you are doing with great professionalism is beyond question. All the best in the future.“

Mairead Diamond

“I am delighted to leave a review for Katie, Optometrist at BH McKeague, Ballymena. I was very unsure about choosing my hearing aids and about how these would perform better than my NHS ones. I cannot believe how good my Starkey AI bte hearing aids are. Katie had such patience, gave me very explicit instructions and I was completely confident I had chosen the right ones. Having no batteries was a big plus. I know if I have any issues Katie has assured me to get in touch at any time.“

Aisling Leonard

“I had my first appointment in True tone hearing Armagh clinic my hearing specialist was Ciara Donnan as soon as I entered the room for my appointment she made me feel very at ease with her personality and her knowledge of her job I left feeling reassured and with the outcome that I was hoping for thank you Ciara!“

N Scott

“The advice offered by True Tone was excellent. They explained everything brilliantly and put me at my ease. Importantly, they did not make me feel self-conscious about seeking advice about my hearing and convinced me. of the benefits of exploring acquiring hearing aids. I realise that there is a link to developing dementia if a person feels cut off from conversations and social interactions if they cannot hear properly. I witnessed this in my own family and wish I could have persuaded my father to explore hearing aids. Thank you True Tone and Katie and her colleagues for their great service.”

Damian Fitzsimons

“I expected today on my hearing test for the person to pop a device into my ears and say you’re good there is no wax or anything else they could see, but not in this case, the lady called Ciara went through my history relating to my job and what it entailed then checked my ears as I watched the screen then got me to go into a sound proof inclosure and did another test and finally got me to do a visual test on a computer screen and I am happy to say I passed and my hearing is perfect which I am delighted about and going forward Ciara was able to give advice on wearing hear protection while using power tools, if any one has concerns about their hearing just book an appointment with this lady.”

Dawn Gage

“I attended True Tone hearing to have a hearing test done, from the outset I found Katie friendly, very professional and also reassuring during the test ensuring I felt at ease.“

Geoff Hill

“Nicole is a genius. After she ‘hoovered’ my ears for wax yesterday, I came home and listened to my astonishing hi-fi, and it was like having an upgrade. And a lot cheaper than getting a new hi-fi!!”