Our Aftercare

Comprehensive, free aftercare

Every hearing aid we provide comes with comprehensive and free aftercare, for the lifetime of your hearing aid, designed to give you complete peace of mind. This includes follow-up appointments, servicing and hearing health check-ups.

Getting the optimum performance from your hearing aids is as important to us as it is to you. So you can contact us at any time with any concerns, issues or queries you might have about your hearing healthcare and your hearing aids.

With your FREE aftercare programme, you are entitled to free follow-up appointments, annual hearing health care check-ups and hearing aid servicing.

Our hearing aids also come with up to 5 years’ warranty.

Service you can rely on

Please bear in mind that comprehensive, free aftercare is crucially important when you purchase hearing aids, because unlike glasses, you can’t just put them on and walk away. You will need the ongoing care and support of a dedicated hearing care professional.

Independent hearing aid providers, like us, were the only hearing aid providers to achieve 5 stars in the Which? Survey of the Best Hearing Aid Providers, for aftercare!

Independent hearing aid providers are able to recommend hearing aids based on what’s best suited to your individual hearing loss, your specific needs and your lifestyle, from all the leading brands. Find out why seeing an independent audiologist is advantageous to you.

Depending on your level of hearing loss, it can sometimes take time to retune your hearing to the every day sounds around you. Correcting hearing loss is a very individual journey. That’s why our audiologist and patient support team will have regular follow ups with you so you can discuss your experiences and any concerns.

Your audiologist can fine tune programmes to ensure you achieve the optimum performance and effectiveness from your hearing aid.

What to expect in your follow up appointment

At your follow up appointment your audiologist will:

Discuss your progress and experiences so far
Ask you about the environments in which you’ve used your hearing aids
Determine whether your hearing aids need fine tuning as a result of your chat
Ask you whether your personal goals are being met and if not, advise what we can do to about it to help
Check the fit, comfort and ease of use of your hearing aids

Free annual check ups

Just like regular visits to your dentist help maintain your dental health and prevent the onset of problems, regular health care checks for your hearing are just as important.

As part of your free aftercare lifetime service, your local audiologist will invite you to have an annual check-up of your hearing health. They will examine your ears, check your hearing and ask you how your hearing aids are performing for you. They will also service your hearing aids and make any necessary adjustments or reprogramming.

Our patient support is here for you

Your hearing health is really important to us and that’s why our patient support team and your local audiologist are always on hand to help you.

Because we’re based in your local opticians, you can be assured of our attention and service when you most need it!

After all, getting the best value for money for your hearing aids isn’t just about the cost. It’s about getting the ongoing service you need, when you need it. We appreciate this can make all the difference and that’s why we pride ourselves on being different to other hearing aid providers!

What our patients say

Gerald Hewitt

“Ciara deserves 5 stars for her professional manner, clear analysis, excellent advice and friendly disposition. Highly recommended.“

Stevie Vincent

“Had the pleasure of meeting Ciara today. I have had my hearing tested every year for the last 25 years but today was on another level, beyond professional. This was a thorough and detailed examination, with every step of the process explained perfectly. Together with this, Ciara is a lovely, personable expert – I did not feel rushed or uncomfortable. Thankyou Ciara, you are supremely recommended for your excellent service today.“

Mairead Diamond

“I am delighted to leave a review for Katie, Optometrist at BH McKeague, Ballymena. I was very unsure about choosing my hearing aids and about how these would perform better than my NHS ones. I cannot believe how good my Starkey AI bte hearing aids are. Katie had such patience, gave me very explicit instructions and I was completely confident I had chosen the right ones. Having no batteries was a big plus. I know if I have any issues Katie has assured me to get in touch at any time.“

Alan McNiece

“Was very impressed by Ciara, her knowledge, wisdom and understanding of hearing issues was first class, put me through a full range of tests, and explained everything with thoughtfulness and kindness. Highly recommended,”

Stuart Dobson

“Blown away by the technology and also the knowledge of the technician. I was made to feel very important and relaxed throughout the appointment. Highly recommended”

Dawn Gage

“I attended True Tone hearing to have a hearing test done, from the outset I found Katie friendly, very professional and also reassuring during the test ensuring I felt at ease.“

Harry Childs

“Before meeting Shane Thompson at True Tone, I spent around £5,000 over 5 years with two leading audiologists, without any real improvement in my hearing. Shane gave me an extensive hearing test and helped cure an ongoing ear infection for me. His extreme care and attention, with my new True Tone hearing aids, has given me back a level of hearing I thought I wouldn’t have again.”

RW

“A big thank you to Katie for testing and supplying hearing aids for me. Best thing I’ve ever done! It was a great service, great after-care, and nothing was too much trouble.”

Peter Simpson

“I recently had a tricky hearing problem. Nicole quickly identified the problem and how to fix it. She was friendly and professional. A great experience and she went well over and above the call of duty.”

Pat O'Hare

“Just had a wonderful customer service experience with your Audiologist, Ciara, in your Newry, Co Down clinic. A relatable, understanding and very professional audiologist. I will be recommending Ciara and her service far and wide. Thank you so much for a very positive experience.”