Independent hearing care & hearing aid providers

Local, independent hearing aid providers in Northern Ireland

We’re Northern Ireland’s experts in hearing care. We provide independent hearing health care through your local optician’s practice, in your local community.

And because we’re a completely independent hearing care provider, we always only recommend hearing aids based on what’s best suited to your individual hearing loss, your specific needs and your lifestyle. Rather than suggesting a hearing aid model based on which manufacturer we may be commercially affiliated with, unlike many hearing aid retailers.

So you can be assured of a hearing solution that is suited to you, not us.

Unbiased hearing advice you can trust

With us, you’re guaranteed to receive unbiased hearing advice that you can trust from a local hearing aid audiologist who is Health and Care Professions Council (HCPC) and British Society of Hearing Aid Audiologists (BSHAA) registered.

Your local True Tone hearing aid audiologist will build a relationship with you and take the time to make sure you get the very best from your hearing aids, because we appreciate that this is what is needed for you to get a new lease of life from your new hearing aids.

Getting the right hearing aids is all about you, your lifestyle and what you need your hearing aids to do. Our audiologist will advise you and help you on your journey to restoring your hearing!

Choose from all the leading manufacturers, not just one!

We offer the very latest technology in an extensive range of hearing aids, from ALL the World’s leading hearing aid brands, including ReSound, Starkey, Signia, Widex, Oticon, Bernafon, Oticon and Unitron.

Our Audiologists regularly review the very latest developments in hearing aid technology to ensure you receive the best possible hearing aid model for your budget. These include rechargeable aids that do not need batteries; aids that sync with most Bluetooth devices; aids with artificial intelligence to automatically adapt to your surroundings; even aids with fitness tracking, fall detection and emergency contact alert functions.

First class aftercare to suit you.

Being independent, and therefore flexible in our approach, means we’re set up to offer the highest levels of service and aftercare as standard. And our patient focussed team make sure they deliver the service and aftercare that suits you, not us!

Please bear in mind that comprehensive, free aftercare is crucially important when you purchase hearing aids, because unlike glasses, you can’t just put them on and walk away. You will need the ongoing care and support of a dedicated, caring, audiologist.

Which? survey shows independent hearing aid providers are rated the most highly

Independent hearing aid providers like us, were rated the most highly amongst patients, over and above all the High Street retailers! That’s the feedback from leading consumer magazine, Which? in their July 2022 article on the ‘Best Hearing Aid Providers’, based on a survey conducted in June 2020 of 1,572 hearing aid customers.

“Local independents excelled at thoroughness of testing and staffing (including knowledge and professionalism). Survey respondents also praised their aftercare and price (including value for money).”
Source: Which?

5 star service

In fact, independent hearing aid providers were the only hearing aid providers to achieve 5 stars.

Product range
Hearing aid appearance
Aftercare

“It’s crucial to choose a trusted retailer to ensure you increase your chances of getting the best hearing aid for you.” Source: Which? July 2022.

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What our patients say

RW

“A big thank you to Katie for testing and supplying hearing aids for me. Best thing I’ve ever done! It was a great service, great after-care, and nothing was too much trouble.”

Paddy Miskelly

“Myself and my wife go to see Katie most helpful explained everything in simple terms would highly recommend to anyone”

Francis Hickinson

“My wife and mother in law was in on Wednesday and Katie could not have been more helpful and caring during our treatment. We would highly recommend for anyone needing this service.she really made my mother in law who is 93 feel very comfortable and well looked after.the best service and care I have ever received. Very professional and caring”

Dawn Gage

“I attended True Tone hearing to have a hearing test done, from the outset I found Katie friendly, very professional and also reassuring during the test ensuring I felt at ease.“

Stevie Vincent

“Had the pleasure of meeting Ciara today. I have had my hearing tested every year for the last 25 years but today was on another level, beyond professional. This was a thorough and detailed examination, with every step of the process explained perfectly. Together with this, Ciara is a lovely, personable expert – I did not feel rushed or uncomfortable. Thankyou Ciara, you are supremely recommended for your excellent service today.“

Stuart Dobson

“Blown away by the technology and also the knowledge of the technician. I was made to feel very important and relaxed throughout the appointment. Highly recommended”

Harry Childs

“Before meeting Shane Thompson at True Tone, I spent around £5,000 over 5 years with two leading audiologists, without any real improvement in my hearing. Shane gave me an extensive hearing test and helped cure an ongoing ear infection for me. His extreme care and attention, with my new True Tone hearing aids, has given me back a level of hearing I thought I wouldn’t have again.”

Damian Fitzsimons

“I expected today on my hearing test for the person to pop a device into my ears and say you’re good there is no wax or anything else they could see, but not in this case, the lady called Ciara went through my history relating to my job and what it entailed then checked my ears as I watched the screen then got me to go into a sound proof inclosure and did another test and finally got me to do a visual test on a computer screen and I am happy to say I passed and my hearing is perfect which I am delighted about and going forward Ciara was able to give advice on wearing hear protection while using power tools, if any one has concerns about their hearing just book an appointment with this lady.”

Pat O'Hare

“Just had a wonderful customer service experience with your Audiologist, Ciara, in your Newry, Co Down clinic. A relatable, understanding and very professional audiologist. I will be recommending Ciara and her service far and wide. Thank you so much for a very positive experience.”

Mairead Diamond

“I am delighted to leave a review for Katie, Optometrist at BH McKeague, Ballymena. I was very unsure about choosing my hearing aids and about how these would perform better than my NHS ones. I cannot believe how good my Starkey AI bte hearing aids are. Katie had such patience, gave me very explicit instructions and I was completely confident I had chosen the right ones. Having no batteries was a big plus. I know if I have any issues Katie has assured me to get in touch at any time.“